KelCor does deep research on leading enterprise unified communications which enables insightful and accurate analysis and conclusions. A partial list of these in-depth reports is shown here.
Using Group Workspaces to Achieve Business Outcomes: How Structuring Team Workspaces Helps People Get the Work Done, June 2017, 14 Pages (This is a sponsored KelCor Thought Leadership Paper).
Transforming Customer Engagement Using WebRTC APIs and Frameworks, September 2015, 21 Pages (This is a sponsored KelCor Thought Leadership Paper).
You've Deployed Cisco Voice and Microsoft Lync... Now What? - A Strategic Guide Toward Deciding Whether to Eliminate One Vendor or to Maintain a Co-Exisestence Strategy, April 2015, 16 pages (This is a KelCor Thought Leadership Paper available for purchase for $999)
The WebRTC Ecosystem - II: A Comprehensive Segmented Analysis and a Directory of WebRTC Vendor Product and Service Offerings, KelCor, Inc. and PKE Consulting, LLC., April 2015, 833 pages, 529 figures, 228 company profiles. This report is available for purchase.
Data Driven Customer Engagement: When Industry-Leading Real-Time Communication and Data Analytics Tools are Integrated wtih the Contact Center, Evolutionary and Transformational Customer Interaction Occurs, KelCor, Inc., March 2015, 14 Pages
The WebRTC Ecosystem: A Comprehensive Segmented Analysis and a Directory of WebRTC Vendor Product and Service Offerings, KelCor, Inc. and PKE Consulting, LLC., November 2014, 686 pages, 493 figures, 210 company profiles.
Engaging the Nomad: Customer Live Assist for the Mobile User - How to Reinvent Customer Engagement While Using Existing Communications, Contact Center, and Mobile App Technology Investments, KelCor, Inc., February 2014, 14 pages.
Creating the "It Just Works Video Network: Enterprise Video that Meets People's Expectations", KelCor, Inc., November 2013, 11 pages.
Comparing Unified Communications and IP PBX Solutions and Costs: Premises-Based vs. Cloud-Based vs. UC Overlay: Finding the Total Cost of Ownership, Financial Crossover Points, and Implementation Distinctions Between the Three Options, with Parker, Marty and David Stein, June 2013, 47 Figures, 21 Tables, 94 pages (Available for Purchase).
Ten Things CIOs Should Know About WebRTC, KelCor, Inc., April 2013, 29 pages (Available for Purchase)
Cloud-Based UC Services: Seven Responses to the Enterprise Connect RFP (Verizon, ShoreTel Sky, Avaya, 8x8, Siemens Enterprise Communications, and NEC), KelCor, Inc., March 2013, 94 slides.
Enterprise Connect Cloud Communications and Collaboration Request for Proposal: The 2013 Enterprise Connect Cloud-Based Communications and Collaboration RFP, KelCor, Inc., January 2013, 59 pages. (RFP Available for Purchase.)
Pervasive Video in the Enterprise: Understanding Desktop Video Solutions, How They Scale, Bandwidth Considerations and Their Total Cost of Ownership, Constellation Research, December 2012, 71 pages. (Report bought out by Avaya.)
Beyond Business as Usual: The Mega Shift Toward Social Communications: Enterprise Social Software Integrated with Communications and Content Is Transforming How We Work, Engage, and Generate Value, Constellation Research, with Wang, R "Ray" and Elizabeth Herrell, November, 2012, 15 pages.
The Cloud Communications Services Market - Part 2: Understanding the Segments and Knowing the Players, Constellation Research, July 2012.
The Cloud Communications Services Market - Part 1: Understanding the Drivers and Dispelling the Myths, Constellation Research, July 2012.
Comparing Unified Communications and IP BPX Solutions and Costs: Premises-Based vs Cloud-Based vs. UC Overlay; Finding the Total Cost of Ownership, Financial Crossover Points, and Implementation Distinctions Between the Three Options, with Parker, Marty and David Stein, May 2012, 98 pages.
Plug 'n Play Video in a Touch 'n Swipe World: Seven Factors for Engaging With, Scaling, and Managing Next-Gen Video Systems, KelCor, Inc., May 2012, 15 pages.
Flying Through Turbulence: Disturbing Research Shows that Social Media and Unified Communications Will Cause Employee Distraction. How Do Executives Deal With It?, Constellation Research, February 2012, 9 pages.
Is Microsoft Office 365 a Viable Hosted Unified Communications Offering for You?: Office 365 Will Work for Some Organizations, but Not All. Here’s Why., Constellation Research, January 2012, 20 pages.
The 360° Economic Impact of Sametime and Sametime Unified Telephony: Evaluating the Costs and Benefits for a Mid-Sized Company and a Large Enterprise, Wainhouse Research, November 2011, 27 pages.
Comparing Premises-Based UC Solutions Costs to Hosted UC Services Costs, Wainhouse Research, October 2011, 18 pages.
2011 Unified Communications End-User Survey, Wainhouse Research, June 2011, 35 pages.
Understanding Avaya's SIP-Based Unified Communications Strategy for 2011 and Beyond, Wainhouse Research, January 2011, 70 pages.
Lync: Microsoft's Software-Powered Unified Communications Strategy for 2011 and Beyond, Wainhouse Research, December 2010, 94 pages.
2010 Unified Communications End-User Survey, Wainhouse Research, August 2010, 34 pages.
Unified Communications as a Service, Wainhouse Research, June 2009, 157 pages.
2009 Unified Communications End-User Survey, Wainhouse Research, June 2009, 37 pages.
2008 Unified Communications End-User Survey, Wainhouse Research, August 2008, 24 pages.
2007 Unified Communications End-User Survey, Wainhouse Research, August 2007, 24 pages.
Mobile Unified Communications: Mobile Workforce Communications choices for CXOs and managers, Wainhouse Research, April 2008, 214 pages.
Microsoft’s Software-Powered Unified Communications Strategy: A Critical Assessment of Office Communications Server 2007 and Its Fitness as an Enterprise Communications Solution, Wainhouse Research, October 2007, 99 pages.
IBM’s Unified Communications and Collaboration Strategy: Plugging into Big Blue’s Big Bet on Eclipse and Sametime, Wainhouse Research, May 2007, 239 pages.
Telephony-Based Unified Communications: Improved Enterprise Efficiency versus the Perceived Pain of Adoption, Wainhouse Research, November 2006, 260 pages.
Avaya’s Unified Communications Strategy: Business Accelerator or Technology Trap?, Wainhouse Research, March 2006, 73 pages.
Microsoft’s Presence-Enabled IP Communications Strategy, Wainhouse Research, June 2005, 235 pages.
From Bare Wires to Managed Services: IP Video Network Service Providers 2004-2005, Wainhouse Research, November 2004, 150 pages.
Cisco Systems and the Battle for the Enterprise Collaboration Desktop, Wainhouse Research, April 2004, 63 pages.