|In-Depth Reports/Analysis | Case Studies | Forecast Documents | Vendor Profiles | Presentations| Magazines and Newsletters|
KelCor often shares insights and opinion with the industry through magazine and newsletter contributions.
Pexip’s Adaptive Composition: Video Framing, Just Right, May 2020, NoJitter.com
Glia Delivers New Approach to Digital Customer Engagement, April 2020, NoJitter.com
Tools for the Times: What Works When Working from Home: Practical tips on video collaboration and personal behavioral practices that will help employees get work done, avoid loneliness, and stay productive at home, March 2020, NoJitter.com
Cisco & Microsoft: Changing Their Battle Tactics: A look at the major offensives, retrenching, and retreats from these industry rivals, February 2020, NoJitter.com
Interactions Paces Ahead with Adaptive Understanding: Blends Artificial Intelligence with Human Acumen in Turnkey Intelligent Virtual Agents, January 2020, NoJitter.com and reprinted by Interactions.
Decoding Dialogflow: Proper Care and Feeding of IVAs, December 2019, NoJitter.com
Decoding Dialogflow: Creating Multilingual Bots, December 2019, NoJitter.com
Zoom Opens Video Device Security Hole - Again, December 2019, NoJitter.com (With Phil Edholm of PKE Consulting)
Raising the Bar in Huddle Rooms: A closer look at the technical specs of some of the most popular "huddle room" ready video collaboration bars. November 2019, NoJitter.com
A New Day for Cisco – Microsoft Video Interop, November 2019, NoJitter.com
Decoding Dialogflow: Routing to a Human, Testing, Going Live, November 2019, NoJitter.com
Decoding Dialogflow: Integrating CCAI with Contact Centers, October 2019, NoJitter.com
Decoding Dialogflow: Fulfilling User Intents, October 2019, NoJitter.com
Decoding Dialogflow: Enabling Voice, September 2019, NoJitter.com
Decoding Dialogflow: Getting to Interaction Specifics with Entities, August 2019, NoJitter.com
Decoding Dialogflow: Creating Virtual Agent “Intents”, August 2019, NoJitter.com
Decoding Dialogflow: Collecting Data, Using a Lexicon, July 2019, NoJitter.com
Decoding Dialogflow: Engagement Reach & Customer Journey, June 2019, NoJitter.com
Decoding Dialogflow: What Makes a Good Bot, June 2019, NoJitter.com
Decoding Dialogflow: Introduction to Building Intelligent Bots, May 2019, NoJitter.com
Visual Customer Engagement: Glancing Beyond Co-Browsing: A new approach to co-browsing that is compliant, increases NPS, and speeds first call resolution, April 2019, NoJitter.com
AI at EC19: Sharing Tips & Tricks from the Experts: Artificial intelligence is keeping our industry relevant and challenging, and it will engage everyone, March 2019, NoJitter.com
Exploring How to AI-Enable IVR for the Contact Center, January 2019, NoJitter.com
Pursuit of Recurring Revenue & Three Views of the Cloud, January 2019, NoJitter.com (With Phil Edholm of PKE Consulting)
Deploying BlueJeans Video Gateway for Microsoft Teams, October 2018, NoJitter.com
The Market Impact of Cisco's BroadSoft Acquisition, October 2018, NoJitter.com
Cisco Malware Detection: What Communications Folks Need to Know: Encrypted Traffic Analytics, a new method for detecting malware in encrypted data traffic, may have applicability for encrypted SIP flows, August 2017, NoJitter.com
CloudLink: Mitel’s On-Ramp to Cloud and IoT: CloudLink is central to Mitel’s acquisition strategy and future vision, July 2017, NoJitter.com.
Fixing the Internet Using Secure Vector Routing: A massive networking transformation may be underway, enabled by applying the concept of sessions to all network traffic, June 2017, NoJitter.com
Integrations and Mashups Via the Un-API: Can useful communications integrations exist without programming?, May 2017, NoJitter.com
Optimizing Apple in Your Enterprise, Formal Presentation, March 2017, Enterprise Connect
Cisco vs. Microsoft: Titans Clash on New Terrain, Formal Presentation, March 2017, Enterprise Connect
Successful Team Dynamics: Do Team Workspace Tools Help Get Work Done?, March 2017, NoJitter.com
Cisco Meraki Voice: A Simple Cloud-Controlled Voice Offering, February 2017, NoJitter.com
Novel App Makes Events Better Using WebRTC: The WebRTC-Enabled Tap to Speak application lets attendees interact with session speakers via voice or text from their smartphones, January 2017, NoJItter.com
Deep Thinking about Artificial Intelligence in Communications: When is a program considered "artificial intelligence" versus very clever programming?, December 2016, NoJitter.com
IoT: Prolific but Potentially Dangerous: Is your refrigerator, lightbulb, or security cam attacking the Internet?, October 2016, NoJitter.com
Broad Momentum for BroadSoft: Will BroadSoft be a "Top 3" communications company?, September 29, 2016, NoJitter.com
Ten Cisco - Microsoft Hybrid Deployment Options: You've deployed Cisco voice or video and Microsoft Skype for Business... now how do you make them interoperate?, August 2016, NoJitter.com
Is Multi-factor or Bio-metric Authentication Needed in Conferencing: Today, single-factor authentication is the norm. Is it enough?, July 2016, NoJitter.com
Genband Lights Up Next-Gen Plans, May 2016, NoJitter.com
How CaféX 'Makes Music' with Chime: CaféX enables browsers of any flavor to 'chime-in' using voice and video, April 2016, NoJitter.com
Changing the UC Channel - If you haven't been pivoting over the past three years, you are already destroyed, March 2016, NoJitter.com
Microsoft vs. Cisco: New Issues & Decision Factor, Formal Presentation, March 2016, Enterprise Connect 2016
Migrating the Overload from Email to Team Space, February 2016, NoJitter.com
The Death of Presence, January 2016, NoJitter.com
CafeX Creates a 'KickStart' for Customer Engagement, January 2016, NoJitter.com
Customer Engagement: Get it by the Drink or the Gulp, November 2015, Jitter.com
Exploring Microsoft's New Collaboration & Workflow Optimization Toolkit, October 2015, NoJitter.com
Mashing Up WebRTC & Bitcoin for Pay-for-Use Telephony, September 2015, NoJitter.com
Implications of the Cisco Cloud Collaboration Platform, August 2015, NoJitter.com
Messaging: the 'Next Voice'?, June 2015, NoJitter.com
Dimension Data - Focusing on Outcomes, June 2015, NoJitter.com
Cisco vs. Microsoft: Integrate or Choose One?, March 2015, NoJitter.com (written with Phil Edholm of PKE Consulting)
WebRTC Innovation: See it in Action, February, 2015, NoJitter.com
Revenue Destruction & Creation: Exploring WebRTC's Impending Impact, January 2015, NoJitter.com
Voice for Office 365: SMB Options Grow, October 2014, NoJitter.com
Cisco vs Microsoft: A Reasonable Mid-Term Coexistence Approach, September 2014, NoJitter.com
Where HIPAA, PCI, and SOX Meet Cloud Communications Security, July 2014, NoJitter.com
VMRs for Everyone?, June 2014, NoJitter.com
Choosing Cisco PBX Or Microsoft Lync In The Datacenter, May 2014, Network Computing
Cisco PBX & Microsoft Lync: Datacenter Dilemma, May, 2014, Network Computing,
Cisco vs. Microsoft: Strategic Communications and Collaboration Decisions, April 28, 2014, NoJitter.com
The Rose of Lync Conference 2014, February 24, 2014, NoJitter.com
Linking up with Lync at Lync Conference 2014, February 18, 2014, NoJitter.com
Engaging the Nomad (A Mobile Apps Architecture for Engaging Customers), February 12, 2014, NoJitter.com
Just Hanging Out (Google and Vidyo), February 6, 2014, NoJitter.com
Hum, Louder... If You Want Video in WebRTC, December 2, 2013, NoJitter.com
Text-Based Mobile Relationship Mangement in Action, November 4, 2013, NoJitter.com
Vidyo-Google Announcement of VP9 SVC for WebRTC: Why It's Important, September 2, 2013, NoJitter.com
Total Cost of Ownership in 2013 (Comparing 23 Vendor PBX or Cloud Offerings), July 7, 2013, NoJitter.com
Is WebRTC Secure... Enough?, June 19, 2013, NoJitter.com
Pexip and the Infinity Video MCU, June 12, 2013, NoJitter.com
WebRTC Integration with Enterprise and Public Communications Infrastructure, June 5, 2013, NoJitter.com
Preparing for Disruption with WebRTC, May 27, 2013, NoJitter.com
The Easiest Audio Conference Ever?, April 28, 2013, NoJitter.com
A Gaggle of Clouds on the Horizon, February 20, 2013, NoJitter.com
As the Original Web was to Information, so WebRTC will be to Communications, February 13, 2013, NoJitter.com
A Cloud-Buyer's Bill of Rights, November 28, 2012, NoJitter.com
Expect to Pay More for Microsoft Software, November 19, 2012, NoJitter.com
Personalizing Customer Engagement and Interaction Using Video as a Service, August 9, 2012, NoJitter.com
Yammer Completes Microsoft's Massive Federation Play, June 29, 2012, NoJitter.com
Comparing the TCO for 24 UC/IP-PBX Solutions, June 26, 2012, NoJitter.com
Options for Integrating Video with Microsoft Lync, with Davis, Andrew, May 2011, NoJitter.com.
Can Avaya Flare Knock Off Microsoft Lync on the Desktop?, October 2010, NoJitter.com.
Under the Hood of Microsoft Communications Server 14, May 2010, NoJitter.com.
Telepresence Today and Tomorrow, with Davis, Andrew, May 2010, NoJitter.com
Do You See What I See Shaping UC Part 1 and Part 2, Aubust 2009, NoJitter.com.
Taking the Pulse of the UC Market: Deployment Practices, Winners and Losers, and Services Requirements, September 7, 2008, NoJitter.com.
12 Forces Shaping the Future of Videoconferencing, with Davis, Andrew; NoJitter.com, June 11, 2008.
Choices in Unified Communications: Comparing Microsoft OCS 2007 to IBM Lotus Sametime 8.0, February 12, 2008, NoJitter.com.
Do You See What I See In UC?, Business Communications Review, November 2007, p 31.
Unified Communications:Sametime versus OCS, Business Communications Review, July 2007, p. 20.
Unified Communications – Buyers Wanted, Business Communications Review, January 2007, p 32.
Microsoft – Market Maker or Market Breaker, Business Communications Review, November 2005, p18.
New Paradigms in Enterprise Video, Business Communications Review, November 2004, pp 38-41.
Ubiquitous Public Internet Video Conferencing, Teleconference Magazine, July/August 2000.