We provide strategy and counsel to CxOs, investment analysts, VCs, technology policy executives, sell side firms and technology buyers. Our contributions deliver top and bottom line value because they have impact from concept through development and rollout. On the sell side, we provide strategic advice for marketing and product differentiation, competitive analysis, and thought leadership approaches; on the buy side, we engage in business process engineering to develop mid- and long-term technology roadmaps supported by TCO or ROI analysis.
"This is an outstanding and comprehensive overview of ...AI. I am very impressed with all the areas well covered and professionally written... Working with you has been a pleasure and your input has been hugely valuable"
Global Communications Provider
"Thank you for the work and clear direction, too many consulting engagements result in ambiguous guidance and this is not the case for this one. I want to thank you for the work, collaboration and recommendations."
Major US Financial Institution
"No one covers the unified communications market like you do. I keep your reports on hand as reference guides."
Global Telecommunications Carrier
"I've used other analyst firms before, but they don't give me the depth and accuracy your forecasts and analysis provide."
Global Telephony Manufacturer
What does it really take to put artificial intelligence into your customer engagement strategy? We are preparing a deep dive into this topic for Enterprise Connect 2019.
What We're Working On
What does it really take to put AI to work in your contact center? Great question! Join KelCor, Google, CallMiner, and Inference Solutions at Enterprise Connect 2019 to discuss this topic!